faq

Even in the simplest of worlds, questions sometimes arise that need answers. Here you will find answers to some of the most common questions that come up in our world!

How much space do we need at our office to accommodate The Convini Store?

The Convini Store comes in several sizes. The smallest measures 1.64 m wide, 2.06 m high, and 70 cm deep. All you need in addition is a regular power outlet, i.e. 230 V, 10A!

Can we influence our choice of products in the store?

What you like and buy is what we restock in your store. You can also ❤ items you wish for, either in the Convini app or on your payment terminal, to have the product delivered to your store. This popular feature is used frequently by our customers 🙂 Your store manager receives an order for the requested items and delivers them within 1.5 weeks, provided the items are in stock. Pretty nice, right?

What are the prices in the Convini Store?

We often get comments that we’re surprisingly affordable! Especially since we are right there at the workplace. We don’t compare ourselves to other service retailers but aim to match prices at local ICA stores. Also, you’ll find great offers in our popular Convini app (available wherever apps are found).

Can I shop at the Convini Store in other locations than my own workplace?

With the Convini app, you can shop at nearly all of the Convini Stores, except for a few workplaces that have actively chosen not to allow “external purchases” in their store.

However, if you use our physical Convini card, it is tied to the company you work for and only works at the workplace where you picked up your card. So, a tip! Download the Convini app!

When you make a purchase in a new Convini Store, it will be added to your store list, and you don’t need to do anything in the app. If you want to remove a connection to a specific Convini Store, just swipe left and click remove.

How often do you restock the store?

As often as needed! We adapt deliveries entirely based on how much you shop.

We have several employees working overtime. Can we treat them with overtime meals easily with your help?

Sure! We can set up a time slot in the store where you can offer overtime meals to your employees at specific times. Some customers also choose to regularly treat their employees to parts of the assortment. Everything is possible! 🙂

Can we pay with VISA card in the store?

Yes. Of course, you can choose to pay with a VISA card when you register as a customer with us. Purchases are billed monthly in arrears.

We can also offer a VISA card terminal as an “add-on” for your Convini Store, enabling payment at every purchase. Contact our customer service at 0200-33 35 35 or [email protected] if you’re interested.

We often have larger meetings and conferences at our location. Can we order more than what we have in our store?

Contact our customer service with your wishes, and we’ll arrange whatever you need! Preferably with a few days’ notice.

They can be reached either via [email protected] or 0200-333 535.

We have employees with allergies. Do you have alternatives in your assortment for them?

Absolutely! Our broad selection has something for everyone. We have a product search on our website where you can filter by allergens for a clear overview.

For specific requests—like if you have a severe nut allergy at your workplace—we can exclude nut-containing products entirely from your assortment.

Can only our employees shop in the store, or can we as a company also make purchases?

Of course, you as a corporate customer can also shop with us. With our Convini corporate card, purchases are managed smoothly and invoiced monthly in arrears. For larger orders, the easiest is to contact our customer service at 0200-33 35 35 or [email protected], and we’ll assist you!

Are most of the meals in the Convini Store frozen?

Oh no! Our stores contain everything from tasty breakfast sandwiches, chilled drinks and smoothies, to both fresh and frozen single-serve meals, delicious sandwiches, filling wraps, salads, and of course treats for fika 🙂

The assortment in our stores is constantly evolving and continuously filled with exciting new products. We also tailor the offering based on the preferences at your workplace.

How do I shop in the Convini Store?

It’s easy to get started! Download our Convini app (available wherever apps are found) and register using mobile BankID.

You can also use a Convini card if you prefer to pay with a card. Check with your reception/customer service (usually the ones who handle our physical cards).

Once you’re set up, simply scan the barcode in the app or swipe your card to unlock the store doors. Then scan the desired products and press “Complete purchase” on the screen.

How do I use an app campaign?

You find all app campaigns on the homepage when logged into the Convini app. First, scan your selected products as usual, then the barcode for the specific campaign. You’ll see the campaign price immediately on the digital screen!

What do we need at our office to have a Convini Store?

A free space and a regular power outlet—that’s all you need (i.e., 230 V, 10A)!

The Convini Store comes in several sizes. Our smallest store measures 1.64 m wide, 2.06 m high. It consists of a fridge, freezer, a smaller middle cabinet, and a digital touch screen in between.

What will we be able to buy in the Convini Store and what does it cost?

Simply put—we’re like a small “Grab & Go” store at ICA or Coop. That means we offer a fresh ready-made meal selection from hearty salads, Gooh meals, baguettes and wraps, to fresh breakfast sandwiches, smoothies, juices, nuts, energy bars, and more! The contents of your specific store are continually adapted based on demand at your company.

We often get comments that we’re surprisingly affordable! Especially since we are so close by, at the workplace. We don’t compare ourselves with other service retailers, but aim to be comparable in price to the local ICA store. Plus, great campaign offers can be found in our popular Convini app (available wherever apps are found).

Sounds interesting! How do we get started?

It’s simple! Contact us and we agree on a suitable time and place for installation. You’re then free to try our Convinibutik for 30 days, completely free of charge!

We’re picky coffee drinkers here. Can we trust that we’ll be happy with the coffee from you?

Awesome! You are a bunch of coffee geeks? No problem! We are too 🙂 And we don’t stop until you’re satisfied. That’s what we call our “Taste Guarantee.” Plus, all our staff are trained baristas, which makes us unique, so you can relax and feel 100% confident in our delivery!

Want to learn even more about coffee? You’re welcome to book your own Barista event. One of our barista pros will come to you and handle everything from tastings to lectures and coffee demos. Something our customers usually really enjoy!

How do we know which coffee machine to choose?

We know it can be tricky to pick a coffee machine that fits everyone at a workplace, so of course we help you find the right one. We do a thorough needs analysis to understand your exact requirements. And you’re always welcome to visit one of our showrooms to test out and taste the coffee from all our coffee and espresso machines ☕ That’s usually very popular!

How much does a coffee solution from you cost?

Well, that depends… To answer that, we need to understand your specific needs, which is easiest done at a meeting. Either digitally or, even better, in person at one of our showrooms.

We have customers with anywhere from 10 to 10,000 employees with different tailored solutions. Contact us and we’ll find the best solution for you!

Can we change the messages in our coffee machine displays?

Well, that depends… To answer that, we need to understand your specific needs, which is easiest done at a meeting. Either digitally or, even better, in person at one of our showrooms.

We have customers with anywhere from 10 to 10,000 employees with different tailored solutions. Contact us and we’ll find the best solution for you!

Something is wrong with our coffee machine?

No worries! Call Customer Service at 0200-33 35 35 and we’ll schedule a service visit. It helps if you have the machine’s ID number handy, usually on the side of your machine. We then do our best to get you back to enjoying good coffee at work as soon as possible!

Can we get more help with fika than just coffee from you?

Of course! You’ve come to the right place!

We take fika seriously and offer everything you need to maximize your fika breaks. We have a wide range of tasty teas and cookies, sugar, milk, and nice paper cups, of course! And if you want to take it to the next level, we can help you get your own mini store right at your workplace. Learn more about our popular Convini Store here.

We work with a clear sustainability focus. Do you have any coffee that fits that?

Definitely, sustainability is one of our key focuses! 93% of our coffee assortment is now sustainably certified and we won’t stop until that figure hits 100%. Welcome to read more about our sustainability work here!

Why should we choose you as our coffee supplier?

Because we don’t stop until you’re satisfied! We have extremely happy customers (risk of bragging 😉) and are at the absolute forefront technologically with our connected smart coffee machines. We have over 25 years of experience creating sustainable fika solutions for our customers, and we partner with the very best brands on the market for coffee machines, coffee, tea, and other accessories. Our technicians and baristas have the fastest response times in the industry, and 100% of our staff are certified baristas via the Specialty Coffee Association. We also offer our incredibly popular Convinibutik if you want, filled with treats and great energy that boosts your employees all day long. So… the question is, why not? 😉

Read more about The Convini Store here!

What’s included in a coffee agreement with you?

We offer a seamless all-in-one solution including the latest and most competent coffee machines together with a carefully selected coffee range, tailored hygiene service, professional help with fast response time upon issues, automatic refills based on your consumption, and a webshop full of tasty teas, cookies, and accessories like different types of milk, cups, stirrers, etc. And last but definitely not least – the friendliest staff in the industry! 😀

Do we need to sign a contract? Can’t we just buy a machine instead?

Of course, you can also buy a coffee machine, but we don’t recommend it because machines need ongoing hygiene service to keep the coffee tasting great. Our agreements also include service and spare parts if anything breaks. So a contract gives you both more security and better coffee. But the choice is yours!

We have offices in both Stockholm and Gothenburg. Can you help us in both locations?

No problem! We have offices in Stockholm, Gothenburg, and Malmö, and we also visit customers well outside these cities. We generally travel about an hour from each office. So, in Stockholm, coverage extends to Uppsala in the north, Västerås and all the Mälardalen region to the west, Nynäshamn in the east, and down to Nyköping in the south. From our Gothenburg office, coverage reaches nearby towns all the way to Borås, and from Malmö we cover almost all of Skåne.

Want to know more exactly? Contact us at the respective location.

Does Kaffeknappen still belong to Convini?

That’s right! We acquired Kaffeknappen from Nestlé in 2018. Since October 2021, however, we have chosen to unify our offerings under one brand to better serve our customers. So now, we go to market as a united Convini. But with the same passion, dedication and fantastic staff as before!

We want access to good water at work! How do we go about it?

It’s easy! Contact us and we’ll arrange fresh water at your workplace in no time!

We often provide water for our meetings and cans and bottles make it so simple. So, why a water tower?

That’s easy — by supplying you with our fresh water dispensers that can be easily refilled with chilled, filtered still and sparkling water for your meetings. Plus, we avoid all the unnecessary environmental impact that cans and bottles actually cause. We promise it’ll be appreciated!

We have decent tap water where we are. What are the actual benefits of a water tower?

With a water dispenser at work, your employees will almost certainly drink more water, which is great for their health! With sleek (and stylish!) water towers, you always have access to great-tasting, perfectly chilled, and filtered water, and thirsty ones can choose between still and sparkling. Moreover, you avoid both the unnecessary logistics and environmental impact of returnable bottles.

What happens when our carbonation runs out?

No problem! Just contact us and we’ll come out and help you refill with new CO2. Call our Customer Service at 0200-33 35 35 and report the issue. We usually assist within a few working hours! And of course, we also take care of your empty CO2 cartridges.

How do we know when our carbonation is running low?

You’ll notice it easily when the sparkling water flows slowly in a thin stream without bubbles. If that happens, we’ll quickly help you out! Call Customer Service at 0200-33 35 35 and have the tap’s ID number (5 digits) handy. It’s located on the unit/column.

One of our friendly technicians will then come out and assist you, usually within just a few working hours!

I read that you cooperate with Fruktdealen. What does that mean for me as a customer?

That’s right! Our ambition is to offer our customers all the energy needed during a workday. And fruit plays an important role here. That’s why we set out to find the most competent fruit supplier in Stockholm and Malmö. And, the choice was easy. Fruktdealen consists of a small, competent, and 100% dedicated team that truly is passionate about delivering high-quality fruit to our workplaces. We actually like them so much that we have chosen to become co-owners. So, we can guarantee that you can be completely confident that our fruit deliveries together with Fruktdealen will not disappoint you!

How do you deliver the fruit when it arrives at us?

Our fruit is delivered in a “smart” cardboard box made of 97% recycled material. With your first delivery from us, you will receive a nice wooden box where we place the cardboard box. This way, the fruit is handled carefully and we avoid the critical transferring step where the fruit risks being damaged.

If you want, we also offer to arrange your fruit, maybe in different places at your workplace? We don’t stop until you are satisfied!

We just want organic fruit at our office!

Great! Then you have come to the right place! We offer 100% organic fruit solutions for those who wish.

What happens if we have leftover fruit that we don’t eat?

We are happy to take care of any fruit you don’t eat. This way, we support organizations that do good.

Fruit that is fresh enough, we donate to those in need. We cooperate with, among others, Fryshuset, Stockholms Stadsmission, Vid din sida, Friends, and Maskrosbarn. For us, it feels important to support organizations working to help others. Our collaborations also contribute to reduced waste, which is something we are passionate about. And, the fruit that is not donated is collected by RESCUED, which salvages fruit and turns it into fantastic juices, which feels great!

Can we customize our fruit boxes from you and maybe also order milk for coffee at the same time?

Of course! All our fruit boxes can be customized according to your wishes. And, we are also happy to deliver milk along with your fruit delivery.

Did you know that we can also offer a whole little mini-store with lots of energy for the whole workday? You can find more info here about The Convini Store.

How flexible is your solution? If we need to cancel or change something before a delivery?

We don’t stop until you are satisfied! That applies no matter what. Flexibility is therefore highly prioritized with us. For canceling or changing an upcoming fruit delivery, just get in touch before 12 noon the day before. Changes or cancellations regarding your milk delivery need to be made a bit earlier, so by 12 noon on Friday before the upcoming week.

During holidays or vacation times, we of course check your specific wishes in advance. So, why wait? The first fruit box is also free!

Which days do you deliver fruit to us? And how often do you come?

We deliver fruit on non-holiday weekdays, Monday to Friday between 7 AM and 3 PM. Let us know if you have any specific wishes about the day of the week and time, and we will surely arrange it. And how often you want us to come and refill — that you decide!

Is there any delivery cost?

No, we deliver the fruit to you completely free of charge!

We are an environmentally conscious company. How do you work with environmental issues around your fruit deliveries?

Great. We are too! We always think about optimizing our delivery routes so that our deliveries impact the environment as little as possible. Our fruit is packed in square packages that are easy to stack, which means we don’t transport a lot of unnecessary air. The fruit boxes are made of 97% recycled material, we deliver 100% organic bananas, and only sell organic milk. Our financial and logistics systems are completely paperless and we encourage our customers to receive invoices by email instead of by post. In addition, we take care of all leftover fruit to reduce food waste. Good, isn’t it?

Hmm, how do we know how much fruit we need at our workplace?

Our experience tells us that 500-600 grams of fruit per person per week is a reasonable amount to start with. And, of course, it can be adjusted once you get a feel for how much you need for your workplace.

For example, a company with 20 employees usually needs about 10-12 kg of fruit per week. So, how many are you?

How do I change my payment method?

It’s easy! Make sure you have the latest version of the Convini app. Then go to My Convini – Payment Method – Change/Renew (you don’t need to remove your previous payment method). You can also update it on the web at convini.se/card – change payment method.

Please note that we use monthly billing. In other words, you pay for your total purchases at the end of each month.

When will I receive my invoice?

We apply monthly billing. Payments via debit card/direct debit are processed around payday, between the 25th–28th of each month.

If you have chosen invoice (sent via Kivra) or e-invoice (sent to your online bank), it will be issued around the 20th and due on the 28th of the same month.

How do I block my Convini card?

The Convini card is considered a valuable document and should be blocked immediately if lost. Contact us as soon as you notice it’s missing, and we’ll block the card and help you get a new one.

You can reach us on 0200-33 35 35, at [email protected], or via the chat in the app. We’re available on weekdays, 8 AM–5 PM.

I’ve switched phones. How do I get started with the Convini app again?

Download the Convini app and log in with your BankID. If you don’t have BankID, you can instead enter your card number, control number, or phone number used during registration. You’ll receive an SMS with a code to log in with. Then you’re good to go again!

You can also contact our customer service at 0200-33 35 35, and we’ll be happy to assist you.

Can I use my Edenred card in the Convini store?

You can connect your Edenred or Epassi card to your Convini account. Simply go to My Convini – Payment Method and add your lunch benefit card. Done!

Charges occur as you make purchases in the Convini store. If you’ve previously chosen another payment method, it will remain as an alternative.

Your alternative payment method will be charged if your lunch benefit card transaction is declined. In that case, we bill monthly in arrears.

It says I need an activation code to shop in the store. Where can I find it?

The activation code is provided by your employer. Usually, the codes are managed by the reception staff or the person responsible for your workplace’s Convini store.

How do I activate a Convini card/account?

It’s simple! Download our Convini app and register with BankID. You can then shop in most Convini stores directly through the app.

If you prefer to activate a physical card, these are available at your workplace (check near the Convini store or at your reception). Then visit convini.se/card to register. Please note that the card is company-specific and can only be used in the store where you registered. That’s why we always recommend using the Convini app. There, you’ll also find our campaigns and the popular “wish product” feature loved by our customers.

When will I be charged for my purchases at Convini?

Our purchase periods run from the 20th to the 20th of each month. For debit card/direct debit users, charges occur between the 25th–28th. We always make three attempts to process the payment.

If you’ve chosen e-invoice or paper invoice, you’ll receive your invoice at the beginning of each month, with a due date on the 28th of the same month.

If you use Edenred/Sodexo (lunch benefit cards), you’ll be charged at the time of purchase in the Convini store. You can easily change your payment method by visiting convini.se/card and selecting “change payment method.” A link will then be sent to the email address you registered with, taking you to a page where you can complete the update.

I’ve lost my Convini card. What should I do?

It happens to the best of us! Go to convini.se/card and select block/replace your Convini card. Enter your email address and personal ID number, and you’ll receive a link via email to block the card.

You can also reach us at [email protected] or call 0200-333535, and we’ll help you! We’re available Monday–Friday, 8 AM–5 PM.

My invoice is sent to my old address. Why?

Unfortunately, we don’t have a collaboration with the Swedish address change service. Therefore, you’ll need to notify us if you move. You can update your personal details yourself in the app under My Convini – Personal Information. If you need our help, contact us at [email protected] or call 0200-33 35 35, and we’ll update your address.

My email address is incorrect. How can I change it?

You can easily update your personal information yourself in the app under My Convini – Personal Information. If you need assistance, just contact us at [email protected].

How do I change my payment method?

Please note that we use monthly billing. In other words, you pay for your total purchases at the end of each month.

When will I receive my invoice?

We apply monthly billing. Payments via debit card/direct debit are processed around payday, between the 25th–28th of each month.

If you have chosen invoice (sent via Kivra) or e-invoice (sent to your online bank), it will be issued around the 20th and due on the 28th of the same month.

How do I block my Convini card?

The Convini card is considered a valuable document and should be blocked immediately if lost. Contact us as soon as you notice it’s missing, and we’ll block the card and help you get a new one.

You can reach us on 0200-33 35 35, at [email protected], or via the chat in the app. We’re available on weekdays, 8 AM–5 PM.

I’ve switched phones. How do I get started with the Convini app again?

You can also contact our customer service at 0200-33 35 35, and we’ll be happy to assist you.

Can I use my Edenred card in the Convini store?

You can connect your Edenred or Epassi card to your Convini account. Simply go to My Convini – Payment Method and add your lunch benefit card. Done!

Charges occur as you make purchases in the Convini store. If you’ve previously chosen another payment method, it will remain as an alternative.

Your alternative payment method will be charged if your lunch benefit card transaction is declined. In that case, we bill monthly in arrears.

It says I need an activation code to shop in the store. Where can I find it?

The activation code is provided by your employer. Usually, the codes are managed by the reception staff or the person responsible for your workplace’s Convini Store.

How do I activate a Convini card/account?

It’s simple! Download our Convini app and register with BankID. You can then shop in most Convini stores directly through the app.

When will I be charged for my purchases at Convini?

Our purchase periods run from the 20th to the 20th of each month. For debit card/direct debit users, charges occur between the 25th–28th. We always make three attempts to process the payment.

If you’ve chosen e-invoice or paper invoice, you’ll receive your invoice at the beginning of each month, with a due date on the 28th of the same month.

If you use Edenred/Sodexo (lunch benefit cards), you’ll be charged at the time of purchase in the Convini Store. You can easily change your payment method by visiting convini.se/card and selecting “change payment method.” A link will then be sent to the email address you registered with, taking you to a page where you can complete the update.

I’ve lost my Convini card. What should I do?

You can also reach us at [email protected] or call 0200-333535, and we’ll help you! We’re available Monday–Friday, 8 AM–5 PM.

My invoice is sent to my old address. Why?

My email address is incorrect. How can I change it?

You can easily update your personal information yourself in the app under My Convini – Personal Information. If you need assistance, just contact us at [email protected].

How much space do we need at our office to accommodate The Convini Store?

The Convinibutik comes in several sizes. The smallest measures 1.64 m wide, 2.06 m high, and 70 cm deep. All you need in addition is a regular power outlet, i.e. 230 V, 10A!

Can we influence our choice of products in the store?

What are the prices in the Convini Store?

Can I shop at the Convini Store in other locations than my own workplace?

With the Convini app, you can shop at nearly all Convinibutiker, except for a few workplaces that have actively chosen not to allow “external purchases” in their store.

However, if you use our physical Convini card, it is tied to the company you work for and only works at the workplace where you picked up your card. So, a tip! Download the Convini app!

When you make a purchase in a new Convinibutik, it will be added to your store list, and you don’t need to do anything in the app. If you want to remove a connection to a specific Convinibutik, just swipe left and click remove.

How often do you restock the store?

As often as needed! We adapt deliveries entirely based on how much you shop.

We have many working overtime. Can we treat our employees to overtime meals easily with your help?